Website Accessibility Statement

Website Accessibility Statement

Using this website

This website is run by the Norwich University of the Arts. We want as many people as possible to be able to use this website and are committed to ensuring digital accessibility for people with disabilities. For example, that means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • ‘Skip to content’ using tab on your keyboard
  • Listen to most of the website using a screen reader
  • Navigate our online forms using just a keyboard

We have also made the website text easy to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is our website?

We know some parts of this website aren’t fully accessible:

  • You cannot modify the line height or spacing of text
  • Some images don’t have the correct alternative text associated with them
  • Some images links are missing alternative text
  • Some of our older videos don’t have captions

Feedback and Contact Information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email or call us on 01603 886385.

We’ll consider your request and get back to you in three working days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please fill in our short request form.

We’ll consider your request and get back to you in three working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Norwich University of the Arts is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

Non-compliance with the accessibility regulations

While text can be zoomed, it is currently not possible for users to modify the text spacing or line height. This doesn’t meet WCAG 2.1 success criterion 1.4.12 (Text Spacing). We are looking at a way we can implement this in the future.

PDF’s published after 23rd September 2018 are currently accessible and doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value). We are looking to convert all our PDF’s to accessible format in the near future.

Some of our images do not provide any alternative text for links and some also do not contain the correct information. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (Non-text Content) and 2.4.4 (Link Purpose(Content)). We are looking to add alternate text to these images in the near future.

The page is currently 92.9% compliant but still flagging the following issues:
1.1.1 Non-text Content
1.3.1 Info and Relationships
2.2.1 Timing Adjustable
2.4.1 Bypass Blocks
2.4.3 Focus Order
2.4.4 Link Purpose (In Context)
4.1.1 Parsing
4.1.2 Name, Role, Value

We plan to review these issues in October with the aim of fixing them in November 2020.

Disproportionate burden

Some of our content which includes the use of Google Maps is not accessible due to incomplete markup. This content doesn’t meet the following WCAG 2.1 success criterion:

  • 1.1.1 Non-text Content
  • 1.3.1 Info and Relationships
  • 3.3.2 Labels or Instructions
  • 4.1.2 Name, Role, Value

We will continually reassess this third-party content periodically to see if we can improve this. If you are unable to view this content, please let us know what information you require and we will try to provide this information in an alternative format.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Our older PDF’s and other downloadable documents don’t meet accessibility standards. For example, they may not be marked up so they are accessible to a screen reader. This means they don’t meet the WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).

Video captions

Some of our videos don’t have captions or transcripts. This doesn’t meet WCAG 2.1 success criterion 1.2.1 (audio-only and video-only pre-recorded), 1.2.2 (captions pre-recorded), 1.2.3 (audio description or media alternative pre-recorded) and 1.2.5 (audio description pre-recorded). The regulations do not apply to recorded videos published before 23 September 2020. Any new videos published after this date will contain captions or transcripts in line with the accessibility standards.

How we tested this website

This website was last tested on 21st September 2020. The test was carried out on a sample of 1,101 pages by the Siteimprove testing platform, which checks our content against the W3C (World Wide Web Consortium) WCAG 2.1 success criterion.

At time of testing, 5 priority issues were flagged up and the pages were found to be 99.4% compliant on level A, 100% compliant on level AA and 85.1% compliant on level AAA using automated testing techniques.


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