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Student support, health and welfare

Student support, health and welfare

Your health and welfare during your studies at NUA are a top priority for us. To ensure your university experience runs smoothly we offer help and support with a range of educational, practical, personal and financial matters.

Student Support

For many students, university offers a first taste of independence. Whatever your background, it can be a challenging and sometimes overwhelming experience. NUA Student Support offers information, advice and guidance to any student who needs it while studying at the University.

Student Support staff are available to speak to face-to-face through confidential appointments or during regular drop-in times. Appointments can be made via Francis House reception by calling 01603 610561 or emailing reception@nua.ac.uk 

You can also make appointments via the Student Enquiries office or directly with Student Support:

Meet our Student Support Advisors

You can speak to Vicky, Etta or Siobhan for advice on a range of issues, including:

  • Student welfare/wellbeing
  • Student finance
  • Advice on budgeting and paying your bills
  • Accommodation
  • Dyslexia and disability/medical disclosures

Please email support@nua.ac.uk to book an appointment or see the Intranet for drop-in session days and times.

Doctors and health services

The National Health Service (NHS) provides health services in the UK and all students are entitled to treatment from the NHS, including Tier 4 visa holders who will have paid IHS fees as part of the immigration process

We recommend that you register with a doctor as soon as possible after your arrival in Norwich. Please don’t wait until you become unwell.

Treatment is generally free of charge, but there are fees for dental treatment and prescription drugs. You may be entitled to help with prescription costs. If you’re joining NUA from overseas, the NHS provides a useful guide to health services in the UK.

The University does not have a Student Health centre, however the nearby Oak Street Medical Practice provides an online facility for NUA students to register. Find out more about Oak Street Medical Practice.

You can also search for other NHS surgeries if you prefer to register with a doctor closer to your home in Norwich.

Immunisations and vaccinations

It is good practice for students to be fully immunised in accordance with Department of Health recommendations. We advise that new students check their vaccination status via their GP practice before arrival at NUA.

Providing medical/disability information to the University

As part of the online enrolment process you’ll be asked to complete a medical/disability section. This confidential information is held within the Academic Registry and disclosed only with your permission to support your needs while studying at the University.

If you’re diagnosed with a medical condition or disability during your studies we ask that you contact us to update your medical/disability status and discuss any additional support you may require. Please email disability@nua.ac.uk


NUA offers a free, confidential, counselling service for all students, provided by professional counsellors at The Norwich Centre

Students can contact the Norwich Centre directly by calling 01603 613515 or emailing admin@norwichcentre.org. An initial exploratory session can determine if regular counselling is appropriate.

Please note that Norwich Centre is not a crisis centre and students will be seen by appointment only.

Big White Wall

Big White Wall online support

NUA students going through a tough time can access free online support with Big White Wall. Whether you’re struggling to sleep, feeling low, stressed or unable to cope, Big White Wall can help you get support, take control and feel better.

You will have access to a 24/7 online community and professional support from trained counsellors (1-2-1 counselling is not provided, but the ‘Wall Guides’ who facilitate the service are all trained counsellors). Big White Wall provides a safe space online to get things off your chest, explore your feelings, get creative and learn how to self-manage your mental health and wellbeing.

Big White Wall is totally anonymous, so no one will know you’ve chosen to use it unless you tell them!

93% of members feel better as a result of using the service, and nearly 90% use Big White Wall as an out-of-hours support.

To join, simply go to www.bigwhitewall.com and sign up under ‘organisation’ with your university e-mail address.


NUA’s Accommodation Office is part of Student Support. Accommodation information is made available online to all students who have accepted an offer during the summer term. This includes details of the accommodation on offer, how to apply, private accommodation lists, details of the University’s student share list (a list of Year One students looking for accommodation and willing to share with other NUA students), and information on living in the community.

International students

Students arriving from outside the UK sometimes need extra support to settle into their new community. The University provides a dedicated support service for international students, including advice on visas, working in the UK and registering with doctors and banks, as well as support with cultural differences.

Additionally, every international student at NUA is eligible to receive up to four hours of English language support each term week free of charge.

International students with a disability should note that non-UK resident students are ineligible for Disabled Students’ Allowance (DSA). We advise you to check whether alternative sources of funding are available in your home country. Please contact disability@nua.ac.uk for more information.

Students’ Union

The Students’ Union supports and represents students, with the aim of making the university experience as exciting and rewarding as possible. The Union is responsible for all student involvement, which ranges from coordinating Student Representatives and liaising with NUA management to planning events and running clubs and societies.

Careers Service

The Careers Service provides support for all registered students and graduates for up to three years after graduation, or for life for alumni members. The service includes personal advice sessions, workshops and in-course training throughout your time at NUA.

Talk to us

The Student Support office is open all year round for appointments and to take telephone and email enquiries. We run a daytime and evening drop-in service during term-time, with dates and times advertised on our Intranet.

Call: +44 (0) 1603 610561

Email: support@nua.ac.uk

Address: Norwich University of the Arts
Francis House
3-7 Redwell Street