Student support, health and welfare
Your health and welfare during your studies at NUA are a top priority for us. To ensure your university experience runs smoothly we offer help and support with a range of educational, practical, personal and financial matters.
We’re still here for you
As per the UK government advice during the COVID-19 outbreak, NUA buildings are closed, but we’re still offering support.
Students can contact Student Support from Monday to Friday, 9am-5pm by:
- Email to email@example.com
- Phone 01603 751468, leave a message and we will get back to you
- Text or call the Student Support mobile phones 07966 219792 and 07966 219796
Student Support is not available on weekends or bank holidays.
Organisations you can contact for support out of hours:
- Samaritans are open 24 hours a day over the Easter break, you can call them on 116 123.
- SANE have a helpline which is open 4.30pm – 10.30pm. Please call 07984 967708, leave a message with your first name and contact number and they will call you back.
- You can text Shout on 85258, a volunteer will text you back to chat and they are available 24 hours a day.
- Check out Big White Wall, you can take an online course or chat to others in the BWW community.
- The Norfolk and Suffolk NHS Foundation Trust have launched First Response, which is a helpline that is available 24/7. If you feel unsafe, distressed or worried about your mental health, please call First Response on 0808 196 3494. The helpline is available to everyone, of any age, regardless of whether or not you are a current service user of the Norfolk and Suffolk Foundation Trust. Your call will be answered by a trained mental health professional who will listen to your concerns and help you to get the support you need.
- In an emergency please dial 999. If it is not an emergency but you would like help and advice please call 111. Please be aware that during the current coronavirus outbreak it may take longer to get through to someone on 111.
For many students, university offers a first taste of independence. Whatever your background, it can be a challenging and sometimes overwhelming experience. NUA Student Support offers information, advice and guidance to any student who needs it while studying at the University.
Student Support staff are available to speak through confidential appointments or during regular drop-in times.
You can also make appointments via the Student Enquiries office or directly with Student Support:
- General support: firstname.lastname@example.org
- Accommodation support: email@example.com
- Student Finance: firstname.lastname@example.org
- Disability support: email@example.com
- Dyslexia support: firstname.lastname@example.org
Meet our Student Support Advisors
You can speak to Etta or Siobhan for advice on a range of issues, including:
- Student welfare/wellbeing
- Student finance
- Advice on budgeting and paying your bills
- Dyslexia and disability/medical disclosures
Please email email@example.com to book an appointment or see the Intranet for drop-in session days and times.
Doctors and health services
The National Health Service (NHS) provides health services in the UK and all students are entitled to treatment from the NHS, including Tier 4 visa holders who will have paid IHS fees as part of the immigration process
We recommend that you register with a doctor as soon as possible after your arrival in Norwich. Please don’t wait until you become unwell.
Treatment is generally free of charge, but there are fees for dental treatment and prescription drugs. You may be entitled to help with prescription costs. If you’re joining NUA from overseas, the NHS provides a useful guide to health services in the UK.
The University does not have a Student Health centre, however the nearby Oak Street Medical Practice provides an online facility for NUA students to register. Find out more about Oak Street Medical Practice.
You can also search for other NHS surgeries if you prefer to register with a doctor closer to your home in Norwich.
Immunisations and vaccinations
It is good practice for students to be fully immunised in accordance with Department of Health recommendations. We advise that new students check their vaccination status via their GP practice before arrival at NUA.
Providing medical/disability information to the University
As part of the online enrolment process you’ll be asked to complete a medical/disability section. This confidential information is held within the Academic Registry and disclosed only with your permission to support your needs while studying at the University.
If you’re diagnosed with a medical condition or disability during your studies we ask that you contact us to update your medical/disability status and discuss any additional support you may require. Please email firstname.lastname@example.org
NUA offers a free, confidential, counselling service for all students, provided by professional counsellors at The Norwich Centre.
Students can contact the Norwich Centre directly by calling 01603 613515 or emailing email@example.com. An initial exploratory session can determine if regular counselling is appropriate.
Please note that Norwich Centre is not a crisis centre and students will be seen by appointment only.
Big White Wall online support
NUA students going through a tough time can access free online support with Big White Wall. Whether you’re struggling to sleep, feeling low, stressed or unable to cope, Big White Wall can help you get support, take control and feel better.
You will have access to a 24/7 online community and professional support from trained counsellors (1-2-1 counselling is not provided, but the ‘Wall Guides’ who facilitate the service are all trained counsellors).
Big White Wall provides a safe space online to get things off your chest, explore your feelings, get creative and learn how to self-manage your mental health and wellbeing.
Big White Wall is totally anonymous, so no one will know you’ve chosen to use it unless you tell them!
93% of members feel better as a result of using the service, and nearly 90% use Big White Wall as an out-of-hours support.
To join, simply go to www.bigwhitewall.com and sign up under ‘organisation’ with your university e-mail address.
NUA’s Accommodation Office is part of Student Support. Accommodation information is made available online to all students who have accepted an offer during the summer term.
This includes details of the accommodation on offer, how to apply, private accommodation lists, details of the University’s student share list (a list of Year One students looking for accommodation and willing to share with other NUA students), and information on living in the community.
Students arriving from outside the UK sometimes need extra support to settle into their new community. The University provides a dedicated support service for international students, including advice on visas, working in the UK and registering with doctors and banks, as well as support with cultural differences.
Additionally, every international student at NUA is eligible to receive up to four hours of English language support each term week free of charge.
International students with a disability should note that non-UK resident students are ineligible for Disabled Students’ Allowance (DSA). We advise you to check whether alternative sources of funding are available in your home country. Please contact firstname.lastname@example.org for more information.
The Students’ Union supports and represents students, with the aim of making the university experience as exciting and rewarding as possible. The Union is responsible for all student involvement, which ranges from coordinating Student Representatives and liaising with NUA management to planning events and running clubs and societies.
The Careers Service provides support for all registered students and graduates for up to three years after graduation, or for life for alumni members. The service includes personal advice sessions, workshops and in-course training throughout your time at NUA.
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