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Health and Welfare at NUA

Registering with a Local Doctor

It is recommended that you register with a local doctor as soon as possible after your arrival in Norwich, please don’t wait until you become unwell.

The National Health Service (NHS) provides health services in the UK. All students are entitled to treatment from the NHS, including Tier 4 visa holders who will have paid IHS fees as part of the immigration process.

Doctors and Health Services

Generally treatment is free of charge, but there are charges for dental treatment and prescription drugs. People on a low income can apply for help with prescription costs. The doctor you will see at the first point of contact in the community is called a General Practitioner (GP). Local medical centres where GPs work can also be known as doctors’ surgeries or GP surgeries. If you are new to the UK, the NHS provides a useful guide to health services in the UK.

The University does not have a Student Health centre, however, the nearby Oak Street Medical Practice provides an online facility for NUA students to register with them. Find out more about Oak Street Medical Practice.

You can also access a list of other NHS doctors – you may choose to register with a doctor closer to your home in Norwich.

Immunisations and vaccinations

It is good practice for all students to be fully immunised in accordance with the recommendations of the Department of Health. We suggest that all new students check their vaccination status before arrival at the University through their GP practice. Students are recommended to have up-to-date vaccinations against meningitis including MenACWY, tetanus, polio, diphtheria, measles, mumps and rubella.

Providing Medical/Disability Information to the University

As part of the online enrolment process you will be asked to complete a medical/disability section. This confidential information is held within the Academic Registry and disclosed, only with your permission, to support your needs whilst studying at the University.

If at any future time you are diagnosed with any further medical condition or disability, we would ask that you contact us on disability@nua.ac.uk to update your medical/disability status and discuss any additional support you may require.

Accessing the counselling service

NUA offers a free, confidential, counselling service for all enrolled students provided by experienced, professional counsellors at The Norwich Centre. The Norwich Centre is a city based independent, professional counselling service, offering counselling to the local community. There are both men and women working as counsellors and once students have made contact, they will be offered an appointment with whoever is available.

Students are encouraged to contact the Norwich Centre directly on telephone number 01603 613515 or email admin@norwichcentre.org. An exploratory session is offered initially to determine whether or not regular counselling seems appropriate. The counsellor will advise if there is likely to be a wait for regular counselling. If counselling seems appropriate you will be offered a set number of sessions. Norwich Centre is not a crisis centre and students will be seen by appointment only.

Norwich Centre Counselling Services
7 Earlham Road
Call +44 (0) 1603 613515

Opening hours

  • Monday – Friday, 9am – 5pm
  • Tuesday evenings for enquiries until 9pm
  • Thursday evenings for enquiries until 8pm

Contact Student Support

Talk to us in confidence. The Student Support office is open Monday – Friday, 10am – 4pm for term time appointments and a drop-in service. During the summer the office takes telephone calls and email enquiries. Please contact us on:

Call +44 (0) 1603 610561
email support@nua.ac.uk

All contact between Student Support and students is in confidence.