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Privacy notice

Privacy notice

Website Privacy Notice

Introduction

Throughout this privacy notice, “University” “we”, “our” and “us” refers to the Norwich University of the Arts. “You” and “your” refers to visitors to our website.

Norwich University of the Arts (NUA) is a registered data controller. We hold personal information about our website visitors electronically, under the requirements of the Data Protection Act 1998 (DPA) and General Data Protection Regulation (GDPR). We do our utmost to protect your privacy. We follow security procedures regarding the storage and disclosure of information which you have given us in order to avoid unauthorised loss or access. As such we have security systems and procedures to protect information from unauthorised disclosure, misuse or destruction.

This privacy policy does not cover the links within our website to other non-University sites nor the content of external internet sites.

What information do we hold about you?

Our website automatically logs certain information about every request made of it. Our website does not automatically capture or store personal data from visitors to the site, other than to log your IP address and session information. Session information includes the time and duration of your visit to the site and the browser used.

Where personal information is collected on the University’s website, for instance through a web form or an online payment system, you will be informed as to what information is being captured and why in our enquiries privacy notice.

Why do we collect this information?

We collect personal information about website usage through cookies. They simply allow us to provide you with personalised features to make your visit to our website as smooth and relevant to you as possible. We use Google Analytics to monitor our website’s performance, sources of visitors and patterns of use. (See the section below on how we use your information which explains cookies and Google Analytics).  

We collect information about you if you place an order with us for a product, such as a prospectus, or for a service, such as book a place on an open day.

How we use your information?

Cookies

To make full use of the features on our website, we ask you to accept cookies. We don’t use cookies to store sensitive information, such as your name, address or payment details. They simply allow us to provide you with personalised features to make your visit to our website as smooth and relevant to you as possible.

You may dislike the idea of a website accessing and storing your data. And if that’s the case, you have the ability to accept or decline cookies by modifying the settings in your browser at any time. The ‘help’ function within your browser should tell you how, as will the ‘enabling/disabling cookies’ page on this site. However, you may not be able to use all the interactive features of our site if the cookies are disabled.

Google Analytics

The University website uses Google Analytics to monitor its performance, sources of visitors and patterns of use. Google Analytics collects this information through the use of cookies to define user sessions. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on another domain. This website does not link the information collected via these cookies to any personally identifiable information.

Siteimprove

sets three cookies; nmstat, siteimproveses and szcookiechoice. These cookies collect statistics on website usage such as when a visitor last visited the site, tracking page views and user journeys and determining if a user accepts or declines cookies.

Third party cookies

We know that a lot of visitors to our website use social networking tools, so we have tried to make it easy for you to share our content using these services. We use a button provided by ShareThis to enable this functionality and this button places its own cookies on your machine. We also pull through content from social networks into our own pages, such as embedded Twitter feeds. The social networks, such as Facebook, Instagram and Twitter, may themselves also put cookies on your machine. We have little control over these ‘third party’ cookies, so we suggest that you check the respective privacy policies for these external services to help you understand what data these organisations hold about you and what they do with it. For instance, the Facebook Data Use Policy and the Twitter and Instagram privacy policy give further information about those services.

Web Banner Advertising

If you visit our websites, you may receive personalised banner advertisements whilst browsing other websites.  Any banner advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices. 

These advertisements are provided by us using ‘cookies’ placed on your computer or other devices.  See further information on the use of cookies in our Cookie Policy. 

For further information on cookies visit www.allaboutcookies.org or www.aboutcookies.org.

Who we share your information with?

When you visit our website we use a third party service, Fasthosts, to help maintain the security and performance of our website. To deliver this service it processes the IP addresses of visitors to the University website.

The information generated by the cookie about your use of the website, including your IP address, may be transmitted to and stored by Google on servers in the United States. Google may use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. The Google website contains further information about and a copy of Google’s privacy policy pages.

It is possible to make credit card payments to the University through our web site. Such payments are handled by a third party e-commerce company called Realex, they have their own privacy notice visit www.realexpayments.com/privacy-statement.

How long do we keep your information?

We will keep your personal information only as long as is necessary to fulfil the purpose for which it was collected and in accordance with the University’s records retention schedule.

Your rights

You may request a copy of the personal information we hold about you. This is called a subject access request. If you wish to make such a request, contact the Data Protection Officer (see details under the “how to contact us” section) or download and complete a subject access request form from our website.

If you wish to correct any information about you held by the University contact our Data Protection Officer in the first instance.

Other information

How to contact us

If you require further information about how your personal information is held and processed by us please contact the University’s Data Protection Officer, email dataprotection@nua.ac.uk

Postal address

Norwich University of the Arts
Francis House
3 -7 Redwell St
Norwich
NR2 4SN

We try to meet the highest standards when collecting and using personal information.  If you have any concerns with regard to your personal information, please contact us at the above address. You have a right to complain to the Information Commissioners Office about the way in which we process your personal information. Please see www.ico.org.uk/concerns.

Changes to this privacy notice

We keep our privacy notices under regular review. This privacy notice was last updated April 2018.

Contact us

For general enquiries, get in touch with us.

Call: +44 (0)1603 610561

Email: info@nua.ac.uk

Tweet: @NorwichUniArts

Instagram: norwichuniarts

Facebook: Visit our page

Address: Norwich University of the Arts
Francis House
3-7 Redwell Street
Norwich
NR2 4SN