Consumer Protection Law

The advice covers what the CMA believes HE providers need to do to comply with consumer protection law in relation to the following three areas:

• Information provision – the need to provide up front, clear, accurate, comprehensive, unambiguous and timely information to prospective and current students.
• Terms and conditions – the need for terms and conditions that apply to students to be fair and balanced. HE providers should not rely on terms that could disadvantage students.
• Complaint handling processes and practices – the need to ensure that complaint handling processes and practices are accessible, clear and fair to students.

Compliance

Our website provides all the information prospective and current students need to make informed choices.

On our Apply page, you can view our terms and conditions, student regulations, including our complaints handling process and other relevant policies.

Guides

• Higher education: short guide to consumer rights for students – gov.uk
• Undergraduate students: your rights under consumer law – gov.uk (PDF)