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Student Support

Students may receive help and support with a range of educational, practical, personal and financial matters to ensure an enjoyable and rewarding experience at the University.

Programmes of Assistance


All students (UK and non-UK) are entitled to treatment from the National Health Service (NHS) free of charge providing your course of study in the UK lasts for more than 6 months. You will not have to pay for hospital treatment, but you may have to pay for some dental treatment and a standard charge for medicines prescribed by a doctor. Please see the UKCISA website for more information. Find about registering with a local doctor


NUA provides an independent professional counselling service for the students through an external agency known as The Norwich Centre. Find out more about accessing the Counselling Service.

Accommodation issues

Accommodation information is made available online during the summer term to all students who have accepted an offer and includes details of accommodation on offer, how to apply, private accommodation lists, details of the University’s student share list (a list of Year One students looking for accommodation and willing to share with other NUA students) and information on living in the community.

Disabilities and Dyslexia

The Student Support office offers a dedicated Disabilities and Dyslexia Services providing information and advice on disabilities including assistance with applying for funding support through the Disabled Students’ Allowance (DSA).

International Students

NUA understands that when arriving from outside the UK you may need a little extra support to help settle into your new community. The University provides a dedicated support service including advice on visas, working in the UK and registering with police, doctors and banks as well as support on cultural differences. Student Support, which is responsible for the personal welfare of all students studying at the University, can also help with any welfare issues.

All international students at NUA are eligible to receive up to four hours of English language support each term week free of charge.

Please note that if you have a disability, non-UK resident students are not eligible for the Disabled Students Allowance (DSA), and you should consider whether there are alternative sources of funding in your home country that could support you.

Academic Registry

The Academic Registry is responsible for the administration of students and their programmes of study, and the quality management and enhancement of academic provision. It is headed by the Academic Registrar and has three subdivisions as follows:

  • Academic Support
    including early resolution of student issues, guidance on appeals and complaints, extenuating circumstances, intermission and advice for international students.
  • Quality Management and Enhancement
    including responsibility for the academic regulatory framework and the assurance of quality and standards of all academic provision.
  • Registry Services
    including admissions, enrolment and management of student records and administration processes.

Students can find out more about Academic Registry services by emailing registry@nua.ac.uk. Where specific advice and guidance is needed students may need to make an appointment.

Student Union

The purpose of the Students’ Union is to support and represent students and make their experience of the University as exciting and rewarding as possible. The Union is also responsible for all student involvement; this ranges from coordinating Student Representatives and aiding communication with NUA management, to planning events and sustaining clubs and societies.

Careers Service

The Careers Service provides support for all registered students as well as graduates for up to three years after graduation or for life if alumni members. The service offers personal advice sessions, workshops and in course training throughout your time in the University.

Talk to us in confidence

The Student Support office is open Monday – Friday, 10am – 4pm for term time appointments and a drop-in service. During the summer the office takes telephone calls and email enquiries. Please contact us on:

Call +44 (0) 1603 610561 ext 6483/6482
email support@nua.ac.uk

All contact between Student Support and students is in confidence.